Terms and Conditions
Effective Date: 01-01-2025
Welcome to House of Pranavi! We are delighted to have you here. By accessing and using our website, you acknowledge and agree to the following terms and conditions. Please take a moment to review them carefully.
1. Introduction
This document is an electronic record under the Information Technology Act, 2000, and relevant regulations. By using our platform (www.houseofpranavi.com), including our mobile site, you agree to abide by these Terms and Conditions, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy. Your continued use of the Platform establishes a legally binding agreement between you (“User”) and House of Pranavi (“Platform Owner”).
2. Use of Services
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Users must provide accurate and complete information during registration and are responsible for all activities under their account.
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The Platform and services are provided “as is”, without guarantees regarding accuracy, timeliness, or completeness.
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Users should independently determine if our services meet their needs.
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Unauthorized use of our Platform or its content is strictly prohibited and may lead to legal action.
3. Intellectual Property
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All content on our Platform, including design, layout, and graphics, is the exclusive property of House of Pranavi and is protected under intellectual property laws.
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Users may not reproduce, distribute, or claim ownership of any content without prior authorization.
4. Payments and Charges
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Users agree to pay applicable charges for services on the Platform.
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Transactions made through the Platform constitute legally binding agreements between the User and the Platform Owner.
5. User Responsibilities
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Users must adhere to all applicable laws while using our Platform.
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Third-party links on the Platform are provided for convenience, and accessing them is at the User’s own risk.
6. Limitation of Liability
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House of Pranavi is not liable for indirect, incidental, or consequential damages, including loss of profits, business disruptions, or data loss.
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The maximum liability in any scenario shall not exceed INR 100 or the amount paid for the disputed service, whichever is lower.
7. Indemnification
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Users agree to indemnify and hold harmless House of Pranavi, its affiliates, and employees from any claims, damages, or losses resulting from a breach of these Terms, violation of laws, or infringement of third-party rights.
8. Force Majeure
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House of Pranavi is not responsible for delays or service failures caused by unforeseen events beyond our control, such as natural disasters, regulatory actions, or technical issues.
9. Governing Law and Jurisdiction
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These Terms shall be governed by the laws of India.
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Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab.
10. Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information:
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We collect necessary details such as name, contact details, and payment data to process orders and improve services.
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Your personal information is not shared with third parties, except as required by law or for order fulfillment.
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Users have the right to request access, correction, or deletion of their personal data.
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Our website may use cookies to enhance the user experience.
For full details, please refer to our Privacy Policy on our website.
11. Return & Refund Policy
We aim for customer satisfaction. Please review our return and refund guidelines:
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Customized products are non-refundable.
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Only items damaged during transportation are eligible for a refund or replacement.
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To process a claim, an unboxing video is required as proof.
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Refunds, if approved, will be processed within 7-10 business days to the original payment method.
For more details, visit our Return & Refund Policy page.
12. Shipping Policy
We ensure reliable and timely delivery of your orders. Here’s what you need to know:
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Shipping times vary based on location and product availability.
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Estimated delivery times are provided at checkout.
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House of Pranavi is not responsible for delays caused by third-party couriers or unforeseen circumstances (e.g., weather, customs delays).
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Shipping fees are non-refundable, except in cases of delivery errors on our part.
For complete details, refer to our Shipping Policy on our website.
13. Additional Policies
For further details on our policies, including data protection, returns, and order fulfillment, please review our Privacy Policy, Return & Refund Policy, and Shipping Policy.
14. Modification of Terms
These Terms are subject to change at any time without prior notice. Users are encouraged to review them periodically for updates.
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
15. Contact Information
For any queries or concerns, users may contact us via the details provided below:
Founder- Surbhi Rani Email: houseofpranavi@gmail.com
Phone: +91 9041005575
Address: Hno 29, Punjabi Bagh, Jalandhar, Punjab